Who is primarily responsible for the conduct of all employees on the licensed premises?

The primary responsibility for the conduct of all employees on the licensed premises falls to managers and assistant managers because they are tasked with ensuring that operations align with both company policies and legal regulations. Managers and assistant managers oversee staff behavior and enforce compliance with laws relevant to the sale and service of alcohol, as well as safety and guest relations. They are also responsible for training employees on appropriate conduct and best practices. Their role is crucial in maintaining a professional environment and mitigating risks associated with licensing and operational issues.

While other roles may contribute to maintaining standards, ultimately, managers and assistant managers have the authority and accountability to manage employee conduct effectively. This hierarchical structure ensures that there is clear leadership and oversight within the establishment.